Refunds & cancellation

Cancel anytime. You keep full access until the end of the period you already paid for, and you are not charged again.
Basic and Pro renew every month until you cancel.
The Songbook is a one-time purchase — there is nothing to cancel.
A scan that fails is returned to you automatically.
The first charge of a subscription is refunded in full if you ask within 14 days.
For a refund, email info@achordim.app. App Store purchases are refunded by Apple.

How to cancel

Where you cancel depends on where you paid:

On the web (PayPal): open the app, go to Plans, and choose Cancel subscription. You can also cancel the automatic payment from your PayPal account.
If you paid through our Paddle checkout: open the app, go to Plans, and choose Cancel subscription, or use the link in the receipt email from Paddle.
In the iPhone app (App Store): open your Apple Account settings, then Subscriptions, and cancel Achordim there. Apple manages these subscriptions, so we cannot cancel them for you.

After you cancel, your plan stays active until the end of the current billing period. Then your account moves to the Free plan.

Refunds for web purchases

The first charge of a subscription: a full refund if you ask within 14 days of that charge. This includes the first charge after a free trial.
The Songbook: a full refund if you ask within 14 days of buying it and have not used any of its scans.
Later renewals: we review each request case by case.

To ask for a refund, email info@achordim.app from the address on your account and include the PayPal transaction ID or the Paddle order number. We reply by email. Approved refunds for PayPal orders go back to the original payment method through PayPal.

If you paid through our Paddle checkout: Paddle.com, our online reseller, is the Merchant of Record for that order, so Paddle issues the refund, to your original payment method. Email info@achordim.app with the Paddle order number from your receipt email, or contact Paddle directly at paddle.net.

Refunds for App Store purchases

Purchases made in the iPhone app are billed by Apple, and Apple handles their refunds. Request one at reportaproblem.apple.com.

Scans

Every plan includes a number of scans. If a scan fails, the scan is returned to your balance automatically — you do not need to ask. Monthly scans reset at the start of each calendar month (UTC) and do not carry over.

Your rights

Nothing on this page limits any rights you have under the consumer protection law that applies to you. The full terms are in our Terms of Service.

Last updated: October 2026